Last updated: September 30, 2026
We want you to feel confident ordering from GentleSprout. If the GentleSprout Postpartum Belly Wrap isn't right for you, you may return it under the terms below.
Standard Returns
- You have 14 days from the date your order is delivered to request a return.
- The item must be unused, unworn, and in its original condition, with no stains, odors, or damage.
- You are responsible for the cost of return shipping.
- To start a return, email us at maxjassad@icloud.com with your order number and the reason for the return. We will reply with return instructions.
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds are issued to your original payment method within 5-10 business days of us receiving the returned item. Your bank or card issuer may take additional time to post the refund.
Items That Can't Be Returned
For hygiene reasons, we cannot accept a return if the item shows signs of wear or use. If this applies to your situation but the product arrived defective or damaged, see below instead.
Damaged, Defective, or Incorrect Items
If your wrap arrives damaged, defective, or is not what you ordered, contact us at maxjassad@icloud.com within 14 days of delivery with a photo of the issue. In these cases we will cover the cost of return shipping and send a replacement or full refund, your choice.
Exchanges
Need a different size or color? Email us at maxjassad@icloud.com and we'll do our best to help, subject to availability. The item being exchanged must meet the same unused condition requirement above.
Order Cancellations
If you need to cancel or change an order, email us as soon as possible. We can only cancel orders that have not yet been fulfilled.
Contact
Questions about a return or refund? Email maxjassad@icloud.com and we will get back to you as soon as we can.