Privacy policy

Last updated: September 30, 2026

GentleSprout operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). GentleSprout is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
  • Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
  • From our partners or other third parties.

How We Use Your Personal Information

  • Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases.
  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
  • Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services.
  • Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
  • Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

  • With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
  • With business and marketing partners to provide marketing services and advertise to you. We use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Depending on where you reside, you may have a right to direct us not to share information about you for targeted advertising. You can exercise your rights to opt out here.
  • When you direct, request, or otherwise consent to our disclosure of certain information to third parties, such as to ship you products.
  • With our affiliates or otherwise within our corporate group.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations, to enforce our terms or policies, and to protect the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. To learn more about how Shopify uses your personal information, visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights via the Shopify Privacy Portal.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. We do not guarantee and are not responsible for the privacy or security of such sites.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, contact us using the details below to request deletion.

Security and Retention of Your Information

No security measures are perfect or impenetrable, and we cannot guarantee "perfect security." We recommend that you do not use unsecure channels to communicate sensitive information to us. How long we retain your personal information depends on factors such as whether we need it to provide the Services, comply with legal obligations, or resolve disputes.

Your Rights and Choices

Depending on where you live, you may have rights including: Right to Access/Know, Right to Delete, Right to Correct, Right of Portability, and Right to Opt Out of targeted advertising (exercise here). If you visit with the Global Privacy Control signal enabled, we will treat this as an opt-out request where applicable. You may opt out of promotional emails at any time via the unsubscribe link.

Complaints

If you have complaints about how we process your personal information, contact us using the details below. You may also have the right to lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store, and process your personal information outside the country you live in, relying on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses where applicable.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised policy here and update the "Last updated" date.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at maxjassad@icloud.com.

Terms of Service

Last updated: September 30, 2026

These Terms of Service ("Terms") govern your use of the GentleSprout website and your purchase of products from us. By using this site or placing an order, you agree to these Terms.

About GentleSprout

GentleSprout operates this website to sell the GentleSprout Postpartum Belly Wrap and related products. You can reach us at maxjassad@icloud.com.

Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, to place an order on this site.

Products and Pricing

We try to describe and display our products as accurately as possible, but we do not guarantee that colors, sizing, or descriptions are completely free of error. Prices are listed in US dollars and may change at any time before you complete checkout. We reserve the right to limit quantities and to refuse or cancel any order, including after it has been placed, for reasons such as suspected fraud, pricing errors, or stock unavailability. If we cancel an order you've already paid for, we will issue a full refund.

Orders and Payment

Payment is processed securely through Shopify's checkout at the time you place your order. By submitting an order, you represent that the payment information you provide is accurate and that you are authorized to use the payment method.

Shipping and Returns

Shipping timelines are described in our Shipping Policy. Returns and refunds are governed by our Refund Policy.

Product Use and Disclaimer

The GentleSprout Postpartum Belly Wrap is a comfort and support garment. It is not a medical device and is not intended to diagnose, treat, or cure any condition. If you had a C-section or any complications, consult your doctor or midwife before wearing any compression garment. You are responsible for following the product's care and usage instructions.

California residents: this product can expose you to BPA, which is known to the State of California to cause birth defects or other reproductive harm. For more information, visit www.P65Warnings.ca.gov.

Limitation of Liability

To the fullest extent permitted by law, GentleSprout is not liable for any indirect, incidental, or consequential damages arising from your use of this website or our products. Our total liability for any claim relating to a purchase is limited to the amount you paid for that order. Nothing in these Terms limits any rights you have under consumer protection law that cannot be limited by agreement.

Intellectual Property

All content on this site, including text, graphics, logos, and images, is owned by or licensed to GentleSprout and may not be copied or used without our permission.

Governing Law

These Terms are governed by the laws of the State of California, United States, without regard to conflict-of-law principles, except where applicable consumer protection law in your own jurisdiction gives you additional rights that cannot be waived.

Changes to These Terms

We may update these Terms from time to time. The "Last updated" date above reflects the most recent changes. Continued use of the site after changes take effect means you accept the updated Terms.

Contact

Questions about these Terms? Email maxjassad@icloud.com.

Refund Policy

Last updated: September 30, 2026

We want you to feel confident ordering from GentleSprout. If the GentleSprout Postpartum Belly Wrap isn't right for you, you may return it under the terms below.

Standard Returns

  • You have 14 days from the date your order is delivered to request a return.
  • The item must be unused, unworn, and in its original condition, with no stains, odors, or damage.
  • You are responsible for the cost of return shipping.
  • To start a return, email us at maxjassad@icloud.com with your order number and the reason for the return. We will reply with return instructions.
  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • Approved refunds are issued to your original payment method within 5-10 business days of us receiving the returned item. Your bank or card issuer may take additional time to post the refund.

Items That Can't Be Returned

For hygiene reasons, we cannot accept a return if the item shows signs of wear or use. If this applies to your situation but the product arrived defective or damaged, see below instead.

Damaged, Defective, or Incorrect Items

If your wrap arrives damaged, defective, or is not what you ordered, contact us at maxjassad@icloud.com within 14 days of delivery with a photo of the issue. In these cases we will cover the cost of return shipping and send a replacement or full refund, your choice.

Exchanges

Need a different size or color? Email us at maxjassad@icloud.com and we'll do our best to help, subject to availability. The item being exchanged must meet the same unused condition requirement above.

Order Cancellations

If you need to cancel or change an order, email us as soon as possible. We can only cancel orders that have not yet been fulfilled.

Contact

Questions about a return or refund? Email maxjassad@icloud.com and we will get back to you as soon as we can.

Shipping Policy

Last updated: September 30, 2026

Where We Ship

We currently ship to addresses within the United States only.

Processing Time

Orders are typically processed within 1-3 business days before they ship.

Delivery Time

Once shipped, most orders arrive within 7-14 business days. You will receive a shipping confirmation email with a tracking link as soon as your order ships, so you can follow its progress. These are estimated delivery times and not guarantees. Occasional delays can happen due to carrier issues outside of our control.

Order Tracking

If your tracking hasn't updated in several days or your order hasn't arrived within the window above, email us at maxjassad@icloud.com with your order number and we'll look into it.

Shipping Costs

Shipping costs, if any, are calculated and displayed at checkout before you place your order.

Lost or Damaged Packages

If your package arrives damaged or never arrives, contact us at maxjassad@icloud.com within 30 days of the expected delivery date and we will work with you on a replacement or refund.

Contact

Questions about shipping? Email maxjassad@icloud.com.